At the Helm

"Anyone in business can learn about improving their performance and creating a more efficient and more effective organization by studying the habits and methods of successful sailboat racers."

"Whether you succeed or fail, by making the commitment to produce the highest-quality products and services, you're making a commitment to yourself, to your coworkers, to your organization, and to your customers and clients."

"Information is power, but even the most valuable information is worthless if it isn't communicated efficiently, clearly, and to the right people."

"Staking the deck means using every tool at your disposal to give your organization an advantage in the marketplace: the best people, the latest technology, the deepest commitment, the most resources, and so forth, but all within the rules."

"The opportunities that change creates for those who are willing to step up to them are indeed limitless."

"By taking the time up front to create goals and plans, and to be fully prepared for any possible outcome, it's guaranteed that your expectations will be met much more frequently than if you don't."

"Innovation and creativity allow you and your employees to constantly push the limits of the status quo, and find ever-better ways to serve your customers and your shareholders."

"Sometimes, the most difficult competition that we will ever face comes not from the companies, organizations, or markets that we constantly battle, but from ourselves."