From Worst to First

"We were going nowhere like we had an appointment."

"The Go Forward Plan wasn't the most important thing that we did; it was everything we did."

"Employees of a chronically broken company are kind of like abused children, and any new management team has to view itself like a new adoptive parent."

"You have to trust people to do their jobs. That's the strongest leadership there is."

"Define success the way customers do."

"Use _everything_ at your disposal when you're trying to resolve a crisis."

"Once you trust your forecasts and your numbers, you're already able to start planning months, not days, in advance."

"We don't want robots, we want team members."

"When your job is broken down into a series of steps that you know need to get done each time you do it, it becomes easier to do that job."

"Managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their people."

"You can't win forever unless you excel forever."

"Once you stop micromanaging from the top and start managing for results rather than compliance, people get much more interested in doing their jobs."

"In order to improve your product, you have to figure out what the key to your product is."

"Predictability fosters creativity and autonomy."

"If the employees don't know exactly what you're measuring and exactly what you want, they are going to invent their own goals and metrics, and these may not be the ones you'd like them to have."