Lasting Change

"The operating system is the observable reality of the organization's view of the world?including people, customers, business, and government relations. "

"Every one of our actions sends a message to the people around us about what our values are, what our standards are, what we'll tolerate, and what we consider unacceptable."

"You can't fix your mother-in-law, so why do you think it's possible to fix your employees?"

"Too many supervisors and managers still do not believe that the can-do attitude or the creative spirit is inherent within the typical employee."

"The strength of Shared Values within the organization lies in getting everyone up to speed together."

"If our values are not aspirational and embraced through informal "teachable moments," they will simply fall into disuse and be remembered only from those mostly ignored framed statements hanging in the corridors."

"To become a good leader, you must become a good follower; the new follower is an organizational citizen."

"In the typical company, employees lack a sense of being in charge of their own work because of the way their boss manages them."

"How do you get people to embrace responsibility-taking in a way that sticks, even when the pressure is on?"

"A problem that isn't being addressed leads to _worrying_ the problem, not _solving_ it."

"Business can no longer afford to encourage compliant, timid employees who are afraid to reinvent their jobs."

"People Systems need to be brought into the open, examined, and made over into one single coordinated system that reflects the goals and intentions of the company."

"If your company is to become truly customer-centric, what will your organization have to look like?"