Leader to Leader

"They were, to use an often-abused phrase, 'just doing their job.'"

"Today we begin to see the new leaders, the leaders of the future, working in fluid and flexible management structures; and we hear a new language from these leaders?they understand the power of language. "

"Increasingly, it is up to community organizations to innovate."

"I have found that the change process involves eight critical steps."

"Most leaders undercommunicate their change vision by a factor of ten."

"Effective leaders make it clear that meaningful change takes years."

"Leaders who take the same risks they ask of others?changing their own behavior and giving up a measure of comfort and control?truly inspire and energize others. "

"More than one-third of all small businesses are now owned by women."

"Whenever we look at organizations as machines and deny the great self-organizing capacity in our midst, we as leaders attempt to change these systems from the outside in."

"Most change efforts fail when leaders take an innovation that has worked well in one area of the organization and attempt to roll it out to the entire organization."

"Although global competition can be brutal, the benefits can be huge."

"There is a big difference between being an organization with a vision statement and becoming a truly visionary organization."

"You cannot 'set' organizational values, you can only discover them."

"Too often companies undermine the emotional relationship they have with customers."

"In contrast to previous decades, many employees now have no interest in becoming managers."

"Few senior leadership groups are disciplined about when and how they pursue team opportunities."

"Leaders would be more respected, not less, if they delivered the bad news."

"The larger and more diverse the system, the less likely it is that a centrally designed, one-size-fits-all solution will work."