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Accomplishing Innovation and Change
"Innovations almost invariably threatens the status quo, and consequently, innovation is an inherently political activity."
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Power in Organizations
"Managers and employees who were stymied by the struggles over power and influence that emerge from interdependence and differences in points of view have moved to a world of smaller, simpler organizations."
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Our Ambivalence about Power
"The second lesson we learn in school, which may be even more difficult to unlearn, is that there are right and wrong answers."
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An Alternative Perspective on Decision Making
"Rather than spending inordinate amounts of time and effort in the decision-making process, it would seem at least as useful to spend time implementing decisions and dealing with their ramifications."
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The Management Process: A Power Perspective
"From the perspective of power and influence, the process of implementation involves a set of steps, which are outlined below."
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Interdependence
"It is especially important to develop power and influence when the people with whom you are interdependent have a different point of view than you, and thus cannot be relied upon to do what you want."
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Differences in Point of View
"The greater the task specialization in the organization, the more likely there will be disagreements."
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Power: An Important Issue
"Those who have power typically conserve it for important issues."
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Diagnosing Power and Dependence
"There are three tasks required to assess power distribution in an organization."
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Assessing the Power of Subdivisions
"To assess the relative standing of the power of various departments within a firm, one might consider the following indicators."
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Diagnosing Patterns of Dependence and Interdependence
"In order to diagnose interdependence, it is necessary to ask a series of fairly straightforward questions."
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Where Power Comes From
"Power comes from being in the right place. But what is the right place?"
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What Are Resources?
"Resources can be almost anything that is perceived as valuable, from building contracts to press exposure to control over systems and analysis."
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Control of Resource Allocation and Use
"Because it is so important to control, and not merely to possess, resources in order to obtain power, there is often a great deal of hue and cry in organizations about the right to exercise discretion over resources."
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Power: The Most Precious Resource
"It is quite possible to control, or substantially affect, the operations of a much larger entity, as long as one possesses discretionary control over a source of incremental resources."
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Acquiring and Keeping Allies
"One of the ways in which we can build alliances and coalitions is by helping people with whom we have ties to obtain positions of powers."
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Measuring Your Knowledge Power
"The measurement of a person's position in the communication structure is of both practical and theoretical concern."
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Becoming Central in a Communication Network
"Social networks are structures that can be built deliberately, and our place in the network of communication is something that is under our own control."
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Some Implications for Developing Power
"Strategic behavior consciously intended to demonstrate performance and build reputation is helpful in the effort to develop sources of power."
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Individual Attributes as Sources of Power
"One way to evaluate characteristics as sources of power involves assessing the extent to which they solve the two critical problems that confront individuals seeking to become powerful in organizations."
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How Issues Are Framed
"Establishing the framework within which issues will be viewed and decided is often tantamount to determining the result."
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Social Proof and Informational Social Influence
"As with many other influence techniques, relying on the judgments of others to help us form our own opinions economizes on our cognitive work."
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Influence Through Emotions
"Not everyone will have an equal ability to influence others by using emotions tactically [but] this skill can, in part, be learned or acquired."
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Conclusions About Interpersonal Influence
"The consensus of others is normally taken as a reasonable guide to understanding the situation and hence determining our own behavior."
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The Uses of Delay and of Speed
"Being first often provides the advantage of surprise, and the possibility of finding your opponent unprepared."
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Selective Use of Information
"Employ an outside expert, such as a consulting firm, to produce the numbers or answers you need."
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Why There Is Often No Learning
"Organizations are notorious for avoiding evaluation and avoiding looking backward."
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Changing the Structure to Consolidate Power
"In developing and exercising power it is important to use structural mechanisms that institutionalize your power and diffuse responsibility for decisions and actions."
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Symbolic Action
"The influence of appropriately chosen language, well-conducted ceremonies, and carefully designed settings can escape our conscious attention."
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How Power Is Lost
"Shifts in power are virtually guaranteed, and the likelihood is great that after acquiring power we will eventually lose it."
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Managing Political Dynamics Productively
"Distributing organizational resources more equally can be an effective way to reduce influence activities and the time and effort consumed by them."
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What Does It Mean to Manage with Power?
"Managing with Power means recognizing that in almost every organization, there are varying interests."
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Biography: Jeffrey Pfeffer is Thomas D. Dee II Professor of Organizational Behavior in the Graduate School of Business, Stanford University. He received his B.S. and M.S. from Carnegie-Mellon University and his Ph.D. in business administration from Stanford. Dr. Pfeffer has served on the business school faculties at the University of Illinois, the University of California at Berkeley, and as a visiting professor at the Harvard Business School. He has directed executive programs and management development programs and has taught executive seminars around the world, in addition to lecturing in management development programs in companies, associations, and universities in the United States. He is also a member of many professional organizations, has served on the editorial boards of scholarly journals, and is the author of Organizations and Organization Theory, Power in Organizations, Organizational Design, and co-author of The External Control of Organizations: A Resource Dependence Perspective, as well as more than eighty articles and book chapters.
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