The 20% Solution

"Decisions about which capabilities to instill and develop determines an organization's competitive advantage."

"It's hard to lead a cavalry charge if you think you're going to look silly sitting on a horse."

"The location of the meetings, their timing and continuity, and the sense of community they generate helps ignite the sort of excitement and sense of progress that builds energy and enthusiasm for change."

"What is the purpose of the business?"

"A thorough understanding of the business environment should provide answers to five basic questions."

"Looking at an organization from a process perspective provides a much more dynamic view than a departmental or functional perspective."

"The high-performance framework uses the 20% Solution to analyze an organization's social processes by concentrating on four basic paths through its territory, the four key factors that influence high performance."

"The ideal pilot site should provide the best opportunities for learning rather than setting the greatest challenge to the concepts involved."

"In redesigned organizations, the elite corps now includes all the employees who make the music."