The 21st Century Supervisor

"Supervisors today must provide leadership that goes beyond the basics of supervision."

"A supervisor's lack of effective communication skills can result in a number of difficulties for a company."

"Although different companies may define employee involvement somewhat differently and use various means to obtain it, many employee involvement efforts involve the formation of natural work teams."

"Moving into the coaching role may require you to reexamine what it means to be a supervisor."

"Performance measurement information has the potential to greatly increase the productivity of your work team."

"As a leader, you must never allow your thinking (or the thinking of your employees) to be satisfied with good enough."

"You will see more and more supervisor employment and advertisements that rank computer skills as the number one qualification."

"Project management is the process of keeping a close watch over a plan to accomplish a designated result. Your role, as project manager, is to watch the plan's progress and, when necessary, make adjustments or provide resources."

"Your ability to communicate through the written medium will greatly enhance your leadership and sphere of influence."

"To keep employees on track and performing at optimum levels, you will be required to provide employees with all the different things they need to accomplish their tasks."

"Some of the most difficult hurdles you will confront are those that you personally helped to create."