The Empowered Manager

"Bureaucracy is elusive because we always think it characterizes someone else, never ourselves."

"We walk the tightrope between advocating our own position and yet not increasing resistance against us by our actions."

"How we choose drives us in either an entrepreneurial or bureaucratic direction."

"When we sign on with an organization, we agree to four core elements that guide our behavior."

"The top executive surrounded with comfort and privilege justly earned, pays a price in the isolation and distance it creates from those below."

"The most powerful form of manipulation is the attempt to use language that masks reality."

"If we allow ourselves to be controlled by the bureaucratic environment we may find ourselves in, we tend to operate in a low-trust way."

"We can take four basic approaches to avoid being manipulative and, instead, to be authentic in our transactions."

"Our wish is that our users, our suppliers, our subordinates, and our bosses will all be aligned with our vision."

"Who shares our intentions and our vision?"

"We are responsible for problems; if we don't handle them, no one will."