The Human Side of Change

"When several high-performance individuals are brought together to accomplish a task, the results are almost always greater than the combination of their individual efforts."

"Although the team should not spend too much time establishing the ground rules, the rules are an essential part of effective teamwork."

"Avenues of two-way communication are needed to help ensure successful implementation of the changes, that is, feedback mechanisms must be established."

"Inadequate description of change often results in implementation breaking down at lower levels and employees questioning management's knowledge of the details."

"Every identified change should be screened in order to select the cultural aspects that a company can leverage to implement and sustain it."

"The implementation of alternative management practices means that employees today no longer blindly accept management edicts as they did before."

"The behavior of managers at all levels of an organization can make or break a change initiative."

"To gain commitment from a team, in addition to involving them in setting their own change goals, a manager must establish up front what is in it for them when they reach their goals."

"After clear change goals have been established, the next step in implementing change is to measure performance against those goals."

"Coaching looks ahead to improve on people's current abilities, enabling them to learn from mistakes and successes."

"When cash is in short supply, the key is to be creative."

"What are the top five change goals you will use to begin the process of goal setting with your team?"