The Leadership Challenge

"In today's "virtual" organization, cooperation can't be restricted to a small group of loyalists; it must include peers, managers, customers and clients, suppliers, citizens?all those who have a stake in the vision. "

"Leadership is a reciprocal process between those who choose to lead and those who choose to follow."

"Stress always accompanies the pursuit of excellence, but when we're doing our best it never overtakes us."

"Creative solutions to difficult problems require identifying and breaking free of self-imposed limitations."

"Even many executives who commonly use intuition are reluctant to talk about it, considering it too "soft" and mystical a process to openly acknowledge."

"If others don't see the possibility of realizing their own hopes and desires, they won't follow."

"If the goal is to improve performance, the winning bet will be on cooperation over competition every time."

"Exemplary leaders make other people feel strong."

"Critical incidents?change occurrences, particularly at a time of stress and challenge?offer significant moments of learning for leaders and constituents. "

"Successful leaders actively use the small-wins process to make people feel like winners."

"The creative use of rewards is another defining characteristic of leaders."

"The public nature of events makes people's actions more visible to others and therefore has a strong bonding effect."

"The first prescription for becoming a better leader is to broaden your base of experience."